Terms & Conditions

We are pleased to carry out this assignment for you. To help make this a success, we would like to set out some basic terms. These general terms and conditions apply to all our offers, quotations and agreements. Your own purchasing or other terms and conditions are expressly excluded.

1. Performance of the assignment

We carry out our work with the utmost care and professionalism. We independently determine how to organise and perform our work. Where necessary, we will coordinate with you to ensure the process runs smoothly.

We aim to complete the assignment within the agreed period. However, this period is not a strict deadline. If additional or reduced work is required, or if we foresee that we may not be able to meet our obligations on time or in full, we will inform you as soon as possible.

We may subcontract work to third parties. All deadlines are indicative unless expressly agreed in writing as strict deadlines. Changes requested by you or required due to unforeseen circumstances will be treated as additional work and invoiced separately.

2. Confidentiality

We will treat everything we learn in the course of the assignment as strictly confidential. We will take all reasonable measures to ensure that persons engaged by us do the same. This duty of confidentiality does not apply if disclosure is required by law or is necessary for proper performance of the assignment.

3. Termination of the agreement

If you are dissatisfied with our services, please let us know. We will then work with you to find a solution. If you still wish to terminate the agreement afterwards, you may do so. In that case, you will only be charged for work performed up to that point.

If we terminate the agreement, we will not be liable to pay damages. In the event of early termination, we will cooperate in good faith to transfer the remaining work to a third party, and we may charge you for any additional costs incurred.

4. Liability

Our liability is limited to the amount paid out in the relevant case under our liability insurance, plus the applicable deductible. If the insurance provides no cover, our liability is limited to the amount you have paid us for the relevant assignment (with a maximum of 12 months in the case of long-term assignments).

We are not liable for indirect damage, such as consequential loss, loss of profit, missed savings or business interruption losses.

Any claim for damages must be submitted within one year of the damage occurring.

5. Governing law and jurisdiction

All our legal relationships are governed exclusively by Dutch law. The Vienna Sales Convention (CISG) does not apply. Disputes shall be submitted exclusively to the competent court in Rotterdam.

6. Obligations regarding the provision of services and software

We use third-party technologies, including AI language models. These models produce probabilistic outputs and have limitations. You and your end users must always verify the output yourselves.

We are not liable for damage resulting from incorrect or incomplete use of the output.

We store data in the software for three months; you remain responsible for creating your own backups.

7. Training sessions

If we provide a training session at your location and cancel it at least two weeks in advance, we will schedule a new date together. If you cancel the training within two weeks before the scheduled date, the agreed fee remains payable.

8. Prices and payment

All prices are exclusive of VAT and other government levies and apply in the stated currency (or in euros if no currency is specified). Payment is due within fourteen days of the invoice date.

We may adjust our prices annually. If the increase is 5% or less, you cannot terminate the agreement because of it. If the increase is more than 5%, you may terminate the agreement with thirty days’ notice, provided you submit written objection within fourteen days of receiving the notice.

9. Duration and termination

Unless otherwise agreed, the agreement is entered into for an indefinite period. If it is for a fixed term, it will be tacitly renewed unless properly terminated. The notice period is sixty days. Upon termination, outstanding claims become immediately due. Termination is only possible for the part of the agreement that has not yet been performed. If termination is due to your actions, we are entitled to compensation for any resulting damages.

10. Intellectual property

All rights to software, documentation, reports, advice and other materials we develop or make available under the assignment belong to us or our licensors. You only obtain a right of use for the agreed purpose. Further use, disclosure or reproduction is not permitted without our written consent.

11. Force majeure

In addition to the statutory definitions, force majeure includes, among other things: internet or network failures beyond our control, cyberattacks, power outages, fire, floods, strikes, epidemics, war, and failures by our suppliers to deliver.

Any questions?

We are happy to explain further, as clear agreements help prevent misunderstandings.

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